Put The ‘Comfort’ In ‘Discomfort’

I don’t mean to brag, but my mask collection is thriving right now. Back in March, I bought a pack of 12 different colored bandanas, and I’ve been able to pair each one of them to complete so many different ensemble combinations. They’re the accessory I never knew I needed (After typing that, I now understand why people regularly ask if I’m gay).

Speaking of an abundance of something, I have about thirty minutes of new stand-up material since the pandemic began. Most of it stems from my experience getting COVID, visiting the hospital, and how others have responded to world events. Sure, I’m still working on honing it onstage in front of socially distanced audiences, and it’s not all great yet, but the more I do it, the more I’m getting comfortable with what’s funny, what connects with people, and what doesn’t.

I haven’t done an in-person speaking presentation since the second week of March, but I have given some virtual presentations. Sure, I wish I could have a live back-and-forth with the audience and really get a feel for the energy in the “room,” but I’m learning to love the live interaction I get with Zoom’s chat feature. The last few months have been spent transitioning my speaking business to a virtual level, and it seems to be picking up some steam.

Nothing is as it was, but everything can be adjusted to. My life has turned upside down (not a breach baby joke), and now that I’ve shifted to looking for opportunities to adjust and grow, I’m finding normalcy in disruption instead of pining for normalcy.

And you can too.

That’s the beauty about us human beings: we’re incredibly resilient to change. If our ecosystem drastically shifts — say a volcano erupts, a drought strikes, or a pandemic rages — we have the ability to course correct faster than any other species. With the advent of the internet and our ease of access to an infinite amount of information, when a pandemic strikes and our way of life is disrupted, there’s an abundance of opportunities to adapt if we so choose. Our way of life is shifting to one with constantly evolving technology based in algorithms far beyond our grasp, and, within the next decade, our lives will be disrupted by this on a regular basis. COVID-19 is just a sample — a test, if you will, and I’m worried because of the amount of resistance to change I’ve witnessed.

But we’ve lived lives of general complacency, which actually works against our very own DNA.

At the dawn of the agricultural revolution some 12,000 years ago, humans were hunters and gatherers, built to adapt to daily uncertainty. “Will the weather shift and bring a great storm? Will I be bitten by a snake or eaten by a tiger? Will the herd of deer we saw yesterday still be in the valley so we can eat for the next few days?” Before humans settled down in fixed locations to farm, they were much happier, much more in-tune with their bodies and the world around them, had healthier diets, fewer instances of disease, and generally lived more rewarding lives. Anthropologists hypothesize that hunter-gatherers in the world’s most inhospitable climates worked only 35–45 hours a week and didn’t have to worry about mundane household chores (How can vacuuming be mundane when there’s the threat of getting mauled by a saber-toothed tiger?). Once humans settled down to farm, they began performing the same tasks on a daily basis, falling into mind-numbing routines. In many locales, the people depended on a limited number of crops, so that their diets actually reduced their lifespans, and they were infected by diseases originating in livestock. In today’s world, we settle down in one locale for many years at a time, enjoy the same foods, interact with the same people, and work the same jobs, sometimes doing the same task ad nauseam every day for the entirety of our adult lives.

We’re meant to explore, learn new things, and deal with daily uncertainty, yet we’ve shoehorned ourselves into a society set on status quo. Because of this, we resist uncertainty, which goes against our biology, instead of embracing who we were meant to be as a species, learning and adapting. Once a volcano erupts, early humans were quick to relocate to a safer place. Today, the volcano is this pandemic, and we’re insisting on staying in the path of a slow-moving lava stream while we choke on volcanic ash and refusing to wear masks. If we want to survive and thrive in the automation era, we can’t pine for the way the world used to be. To be happy, successful, and connected as human beings — since we’re all going through this on some level — it’s time to, not only get comfortable with discomfort, but embrace it.

Also, you too can crush the bandana-mask look.

The Dos And Don’ts Of Maintaining (And Boosting) Mask Morale At Work

Masks are now mandatory at your workplace and not everyone’s happy about it.

Regardless of where you stand on wearing a mask, the reality is that in many cases, you’re legally mandated to wear one in public, unless you’re eating or drinking, or face the consequences. It’s a minuscule disruption of the daily status quo and will have the same impact on someone’s ability to do their job as adding a new coat of paint to the office walls. Somehow, however, it has become a national talking point that has led to verbal altercations, assault, and even murder.

And murder has a tendency to lower morale.

As a leader, you have so much on your plate, and now employees are complaining about having to wear a mask while they work, while others are complaining about their coworkers who refuse to wear one.

What do you do? Here are some dos and don’ts for making sure the people in your organization are compliant while maintaining morale:

Do: Remember Human Behavior

Throughout all of history, when confronted with new ideas policies, or technology, people have a bad habit of resisting change.

You purchase new technology that’ll make their jobs easier: “I don’t want to learn this. I’m doing just fine with the technology I have.” You introduce a new policy that’ll boost morale: “That’s not the way we’ve always done it.” You hire new managers: “I’ve been here longer! They have no idea what they’re doing!” It seems like you can never win.

The goal here is to make them comfortable with the uncomfortable, and in this case, the uncomfortable is wearing a thin piece of cloth over their faces.

Don’t: Judge Or Allow Judgment Thinking

Right, wrong, good, bad, stupid, smart – it doesn’t matter how people judge the mask wearing policies. You’ll have people on all sides of the spectrum, which is a beautiful thing, but that’s not what’s important here. Focusing on people’s opinions on mask wearing and the effects of mask wearing are inconsequential to the results you are looking for.

Do: Emphasize Opportunity Thinking

Let’s just get this out of the way: mask-wearing is going to be a part of our culture for the foreseeable future, so the best option here is to just lean into it. Instead of offering our opinions based on what already is, it’s more engaging and productive to focus on how it’s an opportunity to build your brand, have fun, incorporate the mask into your work, or lean into the creativity of your coworkers. When we see something as an opportunity, there is no limit to its potential. When we see something as good, bad, etc., we create a closed-ended situation.

Don’t: Close Your Door To Complaints

Though judgment thinking isn’t as productive as opportunity thinking, it’s human nature to judge and focus on what’s wrong. If you close your door to complaints, this is a subconscious message that your door will be closed to ideas too. Open up a line of communication and guide the complainers and those who can’t stop thinking about how much this sucks away from their position toward action.

Do: Clearly Communicate That You’re On Their Side

Communicate the fact that you want them to be able to work to the best of their ability and be happy while they’re doing it. Set a hard line by saying something like, “There’s nothing I can do about mask-wearing, but I’m willing to help you find ways to make the most of this situation.” Now listen to them without responding, other than asking clarifying questions when necessary. Through the power of asking questions, guide them to the realization that this is an opportunity for them to creatively contribute to something they care about. If they have ideas, don’t shoot them down. Let them work the idea through, and if it isn’t a solid or actionable idea yet, give them the option to work it out and come back to you. The important thing here is to make sure these people feel heard and that you’re not just smiling and nodding so they leave you alone.

Do: Lean Into The Talent Of Your People To Create A Shared Experience

If you must mask, mask in style. See if you can get the okay from higher-ups to allow a mask-designing contest, where your resident artists, comedians, or fashion designers can create a mask that’s fun, fabulous, fits with the culture, or all three. This creates a shared, collaborative experience that reminds everyone, “We’re in this together.”