Being longtime pizza purveyors, my family and I decided to order some from this neighborhood pizza place, if you can even call it that. This is Trisha McGovern here with another review, this time, I take on the Italian establishment, Chipotle. If you want to wait four hours for your pizza and then never get it, this is the place for you. Wanting an authentic taste of Italy in the comfort of our own home, we decided to indulge in the sensational flavors of fresh tomato sauce, crispy, flaky crust, and melty cheese. What we got was none of this. I placed my initial order at around 6:30 on a Friday night, so I understand if they’re busy, but by 8:00 we hadn’t received our pizza. When I called back to vent my frustrations, the girl who answered said, “We told you when you were ordering that we don’t serve pizza, but you wouldn’t listen.” This is a blatant lie! Not only was my pizza getting cold (if they even made it in the first place), but they were accusing me of not listening when they were the ones who didn’t listen. I placed my order a second time: large pepperoni, extra cheese, and thin crust, and expected to get a second pie for free for the inconvenience. Not only did I waste another two hours of my time, I never got the pizza! By this point, my twin four year old boys, Weymouth and Bellus, were getting fussy because they were hungry. I had to feed them wet paper towels thanks to this disgrace of a family pizza place. The Chipotle family should be ashamed of themselves, disgracing the long-standing reputation of an Italian heritage. When I called again, they refused to refund our bill because I “never ordered anything” so they “never charged us any money,” which is the poorest of the poor excuses as to why we shouldn’t get our money back. When I asked to speak with a manager, the manager I spoke to explained that they were out of pepperoni, mozzarella, marinara, and crust, and that they don’t deliver. After waiting so long, it would have been nice for someone to come over and tell us personally that they don’t deliver, but it seems as though customer service is dead today. Not even a free cannoli. We won’t order from here again and I told all of my friends about my horrible experience that ruined my weekend and my love for pizza. This place is the worst. If I could give negative stars, I would.
1 star
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