3 Reasons Why Leaders Should Use Humor To Unlock The Potential Of Others

Another sideways glance and furrowed brow from a presentation attendee around 25 years my senior after another presentation about how humor makes better leaders: “I get where you’re coming from, but I don’t see why I should change what I’ve always done.” I’m used to this response by now, but at first, it was hard not to snap back, “WERE YOU LISTENING AT ALL!?” Then came the realization that I was tucking a fake mustache and a papal mitre into a suitcase while this sharply dressed, more-successful-than-me executive questioned my credibility. I get it. When you picture a successful business executive, what do you see? How do they carry themselves? Dignified? With importance? Are they stern? Some Mad Men-esque Don Draper figure pops into many minds, but with a little bit of humor and a loosening of the tie, leaders can take an already successful enterprise away from renting a Bentley from Enterprise to blasting off into the cosmos on the Starship Enterprise. A little bit of humor coming from the top can unlock maximum potential in your people, and here are three reasons why:

1. Makes you more approachable

A warm smile and a hearty laugh go a long way to make you appear approachable to the people who call you “boss.” When we’re able to laugh, especially at our own mistakes, it makes you more human, thus more relatable, by communicating to those who may be too shy to come to you with ideas. I hear the platitude, “My office is always open,” from many managers, but just because it’s open, doesn’t mean people feel comfortable coming in. By having the vulnerability to be able to laugh and be open to others laughing at you it makes others actually want to see you succeed as a leader, as long as you’re open to their ideas.

2. Sparks creativity and trust

When people genuinely laugh, it’s when they’re at their most authentic, and seeing someone in a leadership position so open to being real creates a natural sense of trust.  When we trust our leaders are authentic, it gives us an intrinsic motivation to want to help them overcome challenges and difficulties or come up with new ideas. If you’ve ever had a boss you’ve loved, you know that feeling of wanting to overdeliver for them. By laughing and being real about your own mistakes, it communicates that your employees don’t have to be perfect. Think about it, would you rather be around someone minding their Ps and Qs and calculating what they’re saying or someone who is real?

3. Reduces sick days

What? How do you reduce sick days by laughing? I don’t want to dive too deep into the biology of what happens when we laugh, but at the very least, it increases blood flow, reduces muscle tension, and massages internal organs. That’s not something a chair at Brookstone or a masseuse at your local strip mall can do. All of these unintended results of laughter being a core part of work allow your employees’ blood pressure to go down so they’re feeling better, taking less time off, and working with a renewed energy.

If what you’ve been doing as a leader all of these years is working, by all means, stick with it! I’m not saying you should overhaul the way you run manage, but you should definitely find more reasons to laugh, especially if it’s at your own mistakes. We’re all human; communicate that it’s okay to be more human to your team and you’ll unlock even more of their potential than you even dreamed.

4 Reasons Why It’s Important to Say “I Don’t Know”

The 2020 presidential election is in full swing and with it, all of the platitudes, cliches, and mudslinging that accompanies it. Watching politicians jockey for position by having answers to every question, even though it’s evident they’re beating around the bush to avoid admitting they don’t have the answer, is one of my favorite parts of elections. Appearing to have the answer when they don’t actually hurts them in the long run as leaders. When was the last time you watched a political leader respond to a question with an “I don’t know. I’ll have to do further research to answer that question.”? I know I don’t remember.

We can learn from this in our everyday lives, whether we’re in a leadership position or we’re looking for relationship advice. In the quest to look like the smartest person in the room, we miss out on opportunities to say “I don’t know” and open ourselves up to new information. Though it seems counterproductive on the surface, the willingness to admit that you don’t know something has some advantages. Here’s 4 of them:

1. NOT KNOWING SPARKS INNOVATION

We’re on the precipice of a new era because of the advances in technology based on automation. This is a technological revolution that will dwarf the industrial revolution, which required more algorithm-based thinking and management. Change is already occurring at rates we’ve never seen, and with people in previously untouched places around the world like Africa, Latin America, and the Middle East logging on, that change is only going to exponentially increase. This means you will be competing with, not only people around the corner, but companies in Manila, Dubai, and Buenos Aires. With so much information being uploaded at any given moment, if you want to inspire innovation within your organization, it is vital for you to admit to not knowing what you don’t know. Even if you’re 100% sure you’re right, being open to the fact that there’s constantly new information that can counter your current position is key to growth. Besides, if your mindset is already fixed, then where is the room to expand?

2. UNCERTAINTY BREEDS CONFIDENCE FROM OTHERS

Though this may seem like a stretch, there is a big difference between “I have all the answers,” then being proven wrong, and saying “I don’t know.” Though our egos want to make us appear at the top of our game, shutting out new information with this “I’m right, you’re wrong” mentality lowers the confidence that others have in you. This loss in confidence means that people will be hesitant to approach you with new ideas, limiting your potential as a team. Saying “I don’t know,” makes them more comfortable with their own levels of not knowing, creating an openness to new ideas and collaboration that isn’t present with the barriers that come with having all of the answers.

3. IT EXPANDS PERSPECTIVE

By being unsure about something, it activates our intrinsic human desire to explore and learn. When we are actively trying to solve a problem by trying new things, it activates  our brains in a way that expands our perspective. This opens us up to more pathways to solutions, rather than the limited strategies we can use when we already know “everything.”

4. IT CAN COUNTERACT STRESS

By being steadfast in how sure we are, it closes us off from discovering new things. When we do discover a new solution to an old problem, our brains release dopamine, a neurochemical that limits the stress chemical cortisol.  Less stress means better health, strengthened relationships, and more creativity, and achieving that “Aha!” moment can be a life hack to the creation of excitement while your stress levels dwindle.

6 Ways To Introduce Humor In Your Workplace, Even If You’re Not Funny

Many workplace studies conclude that integrating humor into your leadership strategy can actually make your employees more creative, productive, and successful (7 Reasons Why Work Is The Time And Place To Laugh). Now you want to incorporate these findings into your office, but you don’t have a funny bone in your body, which you learned long ago when you gave that speech at your friend’s wedding, and it’s given you PTSD.

You’re not alone. Though, according to humor researcher Scott Weems, 94% of people believe they have a good sense of humor, only around 50% of people would rate above average.

It looks so effortless on Netflix when those comedians are making their audiences double over with laughter for a whole hour, but they have been perfecting their craft onstage every night for decades. Meanwhile, you’ve been stuck in the same routine at your job for the same amount of time and you’re looking to spice things up in the boardroom.

Here are 6 simple ways to introduce humor to your workplace, even if you’re not funny:

1. Know your limits and poke fun at them

You’re not funny, and that’s fine, but acting like you are when you aren’t can drive others away while owning up to it can make you more likable. In fact, owning up to any of our shortcomings can make us more likable and more relatable, especially if we’re in a leadership position. If we can laugh at our own weaknesses, stress, and mistakes, this subconsciously communicates empathy. Though laughing at ourselves may seem counterproductive, it helps others to stop striving to be perfect, own up to their pitfalls, and shows that you’re approachable in times of duress. Now it’s up to your leadership skills to work together on filling in each others’ weaknesses with your unique strengths. That’s leadership.

2. Foster a creative culture; stop saying no

You want your team to be creative, take risks, and come to you with ideas, but you keep saying no. If someone keeps telling you no, do you want to keep coming to them with ideas? NO! When people approach you to pitch their ideas, from their perspective, they are working to make your organization better and their day easier. Even if the idea is outlandish and implausible, at the very least, listen to them and ask questions. Take some time to explore together why they think it’s a good idea and see if your added perspective can guide them to the solution they’re looking for. At the very least, this will give them more confidence to come to you the next time they have an idea instead of pocketing it in fear you’ll shoot them down. Who knows? Maybe it’ll be the idea you’ve been looking for.

3. Know who your class clowns are and give them the freedom to work their magic

Keep an eye out for groups of people laughing together in your office and remember that this is a good thing – let your employees be human and bond. In fact, look to see if the same people are often involved in these shenanigans. As long as their humor is uplifting and open to all, not only should you let them keep doing their thing, but give them a platform, because keeping the office happy keeps them energized, and that’s when your people are at their best. Not only that, their sense of humor can work as a glue to bring people together during tough times and challenging projects. If it’s something they’re interested in, see if they’d take the responsibility of heading up a humor program to keep laughter as part of the everyday workplace culture. When people are laughing, it’s important to facilitate that culture, even if you aren’t the comedian in the room.

4. Share what makes you laugh

Did you see a funny clip on Facebook? Did you scroll through a thread on Reddit that had you rolling with laughter? Why are you keeping it to yourself? You don’t have to create the content, but sharing what makes you laugh may just be what the doctor ordered to break any tension in the room.

5. Delegate creative projects

Your creative team members are chomping at the bit to break from the routine and flex their creativity. Let them! This falls in line with knowing your people and knowing who to trust with what – you’re looking for the people who, instead of saying “no,” look for novel ways to approach problems. When a new, exciting project comes along, be sure to seek these people out to help with the creative planning stages and watch their eyes light up and their work become more inspired.

6. Organize events that will foster laughter

Does your team seem to be in a funk? Are you not getting the creative input from your people that you’re looking for? This is the perfect time to shake them out of their ruts by hosting an event or putting together a project that focuses on the fun. We’re all children at heart, and to activate that energy, sometimes we need to forget that we’re at work and let loose. Bring in an improv coach and play games that you don’t need formal training to participate in, organize a murder mystery dinner, hire comedians to turn your workplace into a comedy club and break up the workday, host a roast of yourself, someone else in a leadership position, or even the company in general to loosen people up.

There are many activities that can get your team laughing, activating their creative juices – all you have to do is give the okay and be open to the ideas of others. It’s one thing to be funny, but it’s even more important to appreciate what’s funny and foster an environment where people can lean into that.

7 Reasons Why Work Is The Time And Place To Laugh

I had just finished presenting at a leadership conference when my phone vibrated in my pocket; it was an email from a gentleman named Bruce who had booked me to speak at another leadership conference five months later. It turns out, he had just seen me speak, so the only reason he could be emailing me is because couldn’t wait to have me present to his group. What the email actually said was, “We’re going to rescind our request to have you present to our group,” then he called me “wildly unprofessional.” My jaw dropped to the floor.

The audience laughed throughout, I was approached by another attendee to speak for her group, and I received an email thanking me for my “funny and insightful presentation.” What the hell was wrong with Bruce?

But the more I reread his email and thought about what he had said, the more I could see his point of view: my presentation was designed to shake people out of their comfort zones by making fun of the status quo of work, but I didn’t take into account that many people comfortable with the status quo.

(Also, dick jokes aren’t typically part of your standard HR presentation. My bad, Bruce.)

The status quo of work I was making fun of: 1 in 3 Americans are engaged by their jobs and this disengagement costs American companies $450-$550 billion per year.

How can we engage the people who work with and for us and disrupt this status quo?

Remember you’re a human being and so are they. The world needs to be able to laugh at itself, which is why I sometimes approach my presentations with uncomfortable humor. When we can acknowledge that discomfort, we come to the realization that perhaps it’s time to make changes, and what better way than to introduce laughter into the fabric of work.

Do you like to laugh? Of course you do! And if you know you’re going somewhere you’re going to laugh, don’t you look forward to it? My hypothesis: if people actually look forward to laughing at work, it’ll engage them and inspire them to work better.

Here are 7 reasons why you should make work the time and place to laugh:

1. Improves employee performance

According to a 2007 University of Missouri study, employees with a sense of humor show higher productivity, more effective communication, and a psychological connection to their work.

2. Improves leadership skills

According to the same University of Missouri study, leaders with a sense of humor were found to be more effective at motivating others and reducing workplace stress.

3. Employees want humor in the workplace

A Bell Leadership Institute survey found that employees would rather work for leaders who exhibit a sense of humor, as well as a strong work ethic. Imagine that!

4. Increases shareholder returns

A study by Huet and Associates found that organizations with higher levels of employee engagement where humor played a role outperformed similar companies on the stock market with increased shareholder returns of 19%.

5. Reduces the number of sick days

We’ve all heard that “laughter is the best medicine.” This doesn’t mean to stop taking your meds and laugh constantly, but incorporating laughter into your workplace’s leadership strategy improves overall health. The endorphins, oxytocin, and dopamine that is released into the bloodstream when we laugh counteracts the cortisol that stress releases, thus reducing sick days and increasing productivity. Studies have found that consistent laughter lowers blood pressure, increases oxygen flow, fights upper respiratory infections, and improves pain tolerance.

6. Creates new perspectives of problems

Whether it’s a difficult coworker who spends most of their day complaining or the market crashes, being able to laugh about it gives us a healthier perspective. Laughing about something minimizes the psychological impact by giving ourselves power over that thing. When we laugh about something that’s “too soon,” it’s our brain’s way of saying “I haven’t seen it that way before. If we know to laugh, it presents a bigger picture that makes the unfortunate situation seem smaller.

7. Helps solve creative challenges

In such a fast-paced world, outside-of-the-box thinking is vital in workplaces, and laughter activates our creativity much better than simply telling others to “think creatively, idiot.” A University of Maryland study found that groups who were shown funny videos then solved creative challenges at a rate of 58% vs. the 30% exhibited by control groups.

If you work for an organization that can use a little humor, find small ways to have fun around the office. How? There are a myriad of ways to find the funny and make work the time and place to laugh. Stay tuned to future blog posts and follow Water Cooler Comedy on Twitter, Instagram, and Facebook for strategies, ideas, and thought provoking questions that can take your workplace’s culture and results to the next level.

Above are just 7 reasons to make work the time and place to laugh, but the benefits are endless, which is why it’s time to change what it means to be “professional.” Who wants to join me in revolutionizing work to make it “wildly unprofessional?”

Micromanaging? That’s SOOOOO Industrial Revolution

When I step outside in my Victorian era tailcoat, vest, and top hat, I tend to get some concerned looks, but it’s when I take a leisurely ride through the park on my comically lopsided penny-farthing that I end up on a lot of Instagram stories. Why?

I look like an idiot.

If my roommates’ parents were to take a steam-powered locomotive from San Francisco to visit Cleveland, I’d be perplexed. Doing that instead of taking a plane would be like Frodo taking the One Ring to Mordor on foot… rather than just using GIANT EAGLES. Seriously – Gandalf had giant freaking eagles at his disposal. The quest to save Middle Earth from destruction could’ve been over in days!!! Why would you take such an outdated, antiquated method of transportation when there are GIANTE FREAKING EAGLES called AIRPLANES!? You could even take Amtrak, make a stop at every single goddamned town, and still be more efficient in your travel.

It doesn’t make sense to rely on 19th century practices when there are so many better ways to do things, does it? So why do many of today’s creatively stifling management practices run on 19thcentury thinking?

With the dawn of factory work, companies relied on measurement and monitoring in order to control thousands of workers. According to the book Alive at Work: The Neuroscience of Helping Your People Love What They Do, managers created policies that stifled employees’ natural desires to explore and try new things so that they would focus on narrow tasks. This system was crucial to production and reliability, but it hampered self-expression, the ability to experiment and learn, and withered away their connection to the final product, thus eliminating meaning and engagement from work.

Now, we live in a world that’s evolving at an unprecedented rate where thinking outside of the box, taking risks, and innovation are key qualities that employees need… but the old industrial management practices are still entrenched in most workplaces.

Employees are unable to leverage their unique skills. They’re shoehorned into a system that creates stress, fear, and encourages office politics so that there are constant missed opportunities for collaboration, breakdowns in communication, and a rampant lack of meaning.

The Industrial Revolution discovered new ways to innovate technology so that people could work more efficiently, but if factories were still relying on the same machinery from 150 years ago, they’d actually be hurting their efficiency.

Most workplaces are still relying on the same management practices from 150 years ago, yet little effort has been made to change this entrenched system. Time continues to pass and we’re heading into a new, automation revolution. IT’S TIME FOR CHANGE!

There are workplaces out there that engage their people in ways that gives them the freedom to explore, take risks, make mistakes, and learn from those mistakes. This makes their teams much more innovative and their people much more fulfilled by their work, thus creating the production that Victorian era managers were looking for without the sacrifices to their employees’ humanity. These workplaces, however, are few and far between…

If advancing our technology allowed mankind to take such a giant leap forward during the Industrial Revolution, imagine how big of a leap mankind would take by advancing how we treat other people – you know, the ones who use and innovate the technology. Giving humans the opportunity to take advantage of the biological need to explore our creativity at work is our GIANT FREAKING EAGLE; let’s work together and USE IT!

Think About It:

Do you work better when you’re free to be creative or when you’re micromanaged and every part of your work is monitored?

Think of a time you were able to think outside of the box on a project: how did it engage you? How did it make you feel? Were you able to come up with solution ideas more quickly?

If you’re a leader, how can you communicate to your people that it’s okay to stretch themselves creatively and take risks? If you had just a little more creative freedom with your work, what would you do differently?

How can you spread this shift in workplace thinking at your job?

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How a Workplace Taboo Can Increase Employee Engagement and Productivity

“This is not the time nor the place to laugh.” “Why are you laughing when you should be working?” “Work is work. You’ll have time to play when you’re done.”

These should sound familiar to many of us, especially coming from the mouths of our managers and executives as a hearty guffaw is stifled before it can breathe life into the otherwise routine, stressful, and mundane workday.

Comedy and productivity are two things you probably don’t associate with one another, but believe it or not, the evidence is overwhelming:

Comedy (humor, to be more precise) in the workplace increases productivity, counteracts stress, builds trust, strengthens relationships, improves performance, builds leadership skills, engages employees, reduces sick days, enhances learning and memory, provides needed perspective in the face of failure, opens lines of communication, attracts great people, drives creativity, strengthens confidence, and transforms workplace culture into one centered around the well-being of others, making work meaningful, and a breeding ground for happiness.

So sure, make your work environment “humor free,” but eliminating light-heartedness from work is no laughing matter.

We have been entrenched in a culture of work focused on appeasing shareholders, reaching quotas, and meeting deadlines for as long as the humans on this planet have been alive – and even longer than that – so the “work-is-work” mentality is ingrained in our DNA. It’s no wonder a majority of workplaces don’t place very high value on the power of laughter – they have no idea of the benefits. It’s not like we learn about the numerous benefits of humor in the workplace, in college, or even at work trainings, so what I’m writing here might be news to you.

And that’s okay… but now, it’s time to do something.

Now, we’re entering an age where information is readily available at the click of a button, and study after study, poll after poll, and case after case show that positive laughter in the workplace is transformative. Now, we can find companies who have instituted humor programs, see the positive results, and figure out what works for our company. Now, we can finally feel great about letting loose and laughing a little, because even though our bosses don’t seem to value humor at work… well actually… they do:

  • A survey of 730 CEOs by Hodge Cronin and Associates found that 98% would rather hire someone with a good sense of humor than someone with a more serious demeanor.
  • 91% of executives in a Robert Hath International survey agreed that humor is important for career advancement, while 84% believe that people with a good sense of humor do a better job than their counterparts.

There are far too many positive side effects to continue to list, so I’ll let the following articles, books, and studies do the talking.

https://hbr.org/2018/11/the-benefits-of-laughing-in-the-office

https://hbr.org/2014/05/leading-with-humor

https://wol.iza.org/articles/are-happy-workers-more-productive/long

http://mentalfloss.com/article/564511/laughter-at-work-can-boost-productivity

https://www.marketwatch.com/story/laughing-at-work-can-actually-make-people-take-your-career-more-seriously-2018-11-20

http://www.hbs.edu/faculty/Publication%20Files/Bitterly%20Brooks%20Schweitzer%20JPSP%202016_54efbab5-2561-4408-b008-38d958e0ad50.pdf

http://apps.prsa.org/Intelligence/Tactics/Articles/view/11933/1143/Play_at_Work_Increasing_Communication_and_Producti#.XKG6dutKjOS

Improv:http://time.com/4357241/improv-lessons-success/

TED Talk: https://www.youtube.com/watch?v=6iFCm5ZokBI

Ha! The Science of When We Laugh and Why – Scott Weems

The Humor Advantage: Why Some Businesses Are Laughing All the Way To the Bank – Michael Kerr

Work Rules!: Insights From Inside Google That Will Transform How You Live and Lead – Laszlo Bock

What are some ways you can infuse humor into your work?

Work isn’t the time or place to laugh, eh? Knowing what we know now, that’s damn funny.

Jobs: Created for Surviving, Updated for Thriving

Why do we work?
Why do we wake up and, day-in, day-out, put ourselves through a routine of boredom, stress, and putting on a nice face for other people? Even if you love your job, why do you do it?
We go through school in order to graduate college with a degree so that we may get a “good job,” but do we ever consider why?
Allow me to take you back to a time before jobs as we know them.
Human beings were pretty new on the scene and they were trying to figure things out. They wandered the wilderness, looking for food with the odds stacked against them. They were slow, uncoordinated, weak, fearful, and unnecessarily violent with one another.
Then, between 17-13,000 years ago, people began to communicate with one another, and it was within this communication that we brought to reality something that had never existed before: imaginary concepts. Not once before the dawn of humankind had any other creature come up with a conscious idea, and it was within the use of our newfound tool of imagination that people took a leap forward on the food chain. In this newfangled world, humans began communicating ideas back and forth on how to make survival easier, and in doing so, invented jobs.
Some of us weren’t so good at hunting, but could tell a mean story about the hunt and keep morale up.
Some of us couldn’t whittle a spear to save our life, but we could tell the difference between good and bad mushrooms.

(Have you ever seen a movie where the villain gives a glass of wine to a lowly servant to make sure it isn’t poisoned? I wonder if there was a group of people whose job it was to figure out which foraged foods were okay to eat…)

The idea of having a job was brand new, and people ran with it. Hunters, gatherers, builders, inventors, shamans, storytellers, and telemarketers (who knew?) soon populated communities, and they knew their role and the purpose of that role: survival and the survival of their families and communities.

Fast forward from this world of scarcity and struggle to survive to a world of abundance and on-demand TV.
We go to work to get paid so we can support ourselves and our families, so while it feels like we work to survive, we live in a world with abundant resources, so focus can be shifted from simply surviving to thriving.
How?
We live in a world dominated by an imaginary currency, imaginary companies, an imaginary internet, and imaginary beliefs on what it means to live a good life. If humans disappeared, none of these concepts would survive because we created them (hence “imaginary”). Since large-scale human cooperation was based on imagined concepts such as these, we have the power to create new concepts and ideas to transform our current jobs into tools that can be used to further the capabilities of people. All we have to do is share these concepts with the people around us, make this cause one that they can believe in, and hope that they share with the people around them too.
What if we looked at work as an opportunity to advance humankind and make the world a better place for our children?
I don’t know about you, but that’s way more exciting than working toward retirement.
No matter your job, you have an opportunity to create for others.
For example, when I started speaking, my focus was on getting more gigs so I could entertain, educate, and inspire more people, but it felt like something was missing. Now that I realize the value of being a creator, my focus has shifted to creating a better experience of reality for those I have the opportunity to serve. I want to create excitement and energy in others so that they use their position, whatever it may be, to create excitement and energy in even more people. By focusing on this, I get more excited and energized and work becomes more than just getting booked – it becomes a daily opportunity.
Added bonus: the more excited and energized we are, the better work we do.
What do you do for work now?
What product, service, or experience do you sell?
How does your product, service, or experience help other people thrive?
What would it look like if it helped even more people or helped the people it’s already helping even more?
How can you use your talents, skills, and the tools already at your disposal to make this a reality?
We have the power to share the idea that all of our jobs, no matter what they are, exist in order to further humankind, not to simply earn a paycheck and maintain the status quo.
Maintaining status quo breeds stagnation, and stagnation breeds disease.
What do you want to create in the world with your work? Stagnation or energy?
What do you want to inspire in others? Stagnation or energy?
It all starts with the story you tell yourself about your work.
We work to create opportunities for ourselves and others to thrive.
Pass on this story, because without sharing it, sure, we’ll survive, but what’s the point of just surviving when we have the power to elevate ourselves and thrive?

What’s Your Work Experience?

When you’re filling out a job application or updating your resumé, this is a question you have to consider. Your response is probably a list of previous jobs and brief descriptions that you think make you sound way better than how you would describe those jobs to a friend. Great. Now your prospective employer knows the version of your story you want them to know:

  • Provided quality customer service to customers
  • Accurately calculated ROIs for new company initiatives
  • Efficiently mopped

Looking back, however, what’s more important is your real work experience, or your experience of work. Think of the last job you had, what was your experience? Was it focused on making money to provide for yourself and your family? Was it centered around meeting and working with cool people? Were you there to give back to the community or fulfill a passion? Was it a positive, negative, or just “eh” experience? Was it filled with stress, dealing with impossibly difficult people, and a lack of motivation? Or was it enjoyable, filled with supportive people, and an inspiring, engaging environment? When we think of an experience, we think of something that happens to us or around us, when in reality, our experience is something we create for ourselves based on our perspective. If you work for an accounting firm because of the benefits, you’re going to have a different work experience than you would if you were there because you cared about your coworkers. Ask yourself, “What experience did I create for myself and others at work?” Then ask “How can I improve my current work experience, not only for myself, but for those around me too?”

One of my first days working at a restaurant in Cleveland, one of the people training me told me, “This place is bullshit. Get out while you can.” He was fired not too long after this and, according to him, the reason he was fired was, unsurprisingly, “some bullshit.” I have now worked there for over two years, but I know that if I were to spend it looking for “bullshit,” I’d find it and not enjoy the job like I have. Instead, I focus on providing guests and coworkers a fun, memorable experience by making my positive experience contagious. Though it isn’t my dream job, I have enjoyed every minute of it, all because of my conscious choice to mold my experience to make me and those around me better.

How can two people work at the same place and have two completely different experiences?

Imagine you’re a camera operator at a basketball game. You’re positioned along the baseline under the basket. On the opposite end of the court, a foul is called, resulting in boos from the home crowd and protests from the players. The TV broadcast then cuts to an instant replay from your camera’s angle to see what exactly happened, but because of where you were positioned, you didn’t get a clear shot of the incidental contact between players. However when the broadcast switches to another camera angle closer to the action, the foul becomes evident. Both cameras witnessed the same play, but each captured a different story.

The work experience you create is determined by what you choose to see. If you choose to see the “bullshit,” then it’s going to be tough to create a positive experience for yourself and the people you work with. If your focus is on creating a positive, rewarding experience, the “bullshit” will be harder to come by. What work experience did you create at your past jobs? What work experience are you creating for yourself at your current job? What kind of experience do you want to have? What can you do to change your experience into one that is enjoyable and fulfilling, but also supportive of those around you? Your call to action today is to assess your perspective of work, decide what type of experience you’d like to have, and take one step toward creating that experience for yourself.

Your experience depends on your camera angle, which determines your subsequent action, creating your result. I can’t imagine you wanting to be surrounded by “bullshit,” so create your work experience the way you want. The better your experience, the better the experience for those around you, and the better you perform.

5 Simple Steps to Show Your Team You’re on Their Side

Have you ever watched an episode of a soap opera, then, a few years later, tune into the same soap opera to find former friends as bitter enemies, former enemies as close allies, and former actors replaced with someone bolder and more beautiful? So goes the way of the soap opera. I suppose if you were to write an hour-long TV show that airs five days a week, you’d need to have your characters stab each other in the back, break alliances, and form new ones in order to keep things fresh. In the real world, however, if you want to be productive and keep your company on the air for over twenty years, backstabbing, withholding vital information, and working solely for personal gain isn’t going to do the trick. It doesn’t matter if you work at General Hospital or you’re located in Dallas, Knot’s Landing, or your zip code is 90210, a toxic culture will ensure turnover, decreased productivity, and a lack of passion. Whether you’re the CEO, HR director, or an accountant, if you consistently demonstrate that you’re willing to go out of your way to support your team, it will build their confidence, eagerness to produce, and inspire them to support those around them as well. If your workplace has developed a culture of support, your team can focus on what’s important, rather than be distracted by the ill intentions of others, and you increase your chances of success. Since we only have one life to live, we might as well live it to the fullest and transform work into something that excites us, so here are five simple ways to to demonstrate to your team that you’re there for them:

1. Create connections

You should probably see other people…
If there’s someone you work with who you aren’t very familiar with, make it a goal to learn five things about that person. Even better, take the time to learn about those who you don’t exactly see eye-to-eye with. Do they have kids? Pets? What are their names? What kind of things do they do together? What sort of hobbies do they have? What’s the coolest thing they’ve ever done? Learning about your coworkers will transform them from just another colleague to a real human with needs, desires, and passions. When you build a rapport with another person, it will be easier for you to take a step back and see yourself in them (but with different kids, experiences, and needs) through their humanity the next time you disagree on something. It also gives you a repertoire of conversation topics if you happen to get stuck on an elevator together.

2. Get excited about going the extra mile

You’re slogging through a looooong stressful day and the clock seems to be going backwards when suddenly, Janet from accounting knocks at your door and hands you a cup of coffee without you even asking. Even if you don’t drink coffee, this small action offers you a split second opportunity to reframe and refresh your situation because it communicates that someone cares about you. If you’re going out to pick up lunch, ask people if they would like anything. When you’re walking across the office to make copies, see if those around you need anything copied too. Distribute foot massages without expectation of reciprocation. Okay, maybe check with people before you crawl under their desks and start to remove their shoes, but the spirit of caring remains the same and can build goodwill between team members.

3. Smile

If someone had a rough morning with kids who don’t want to go to school, an argumentative spouse, or a coworker who doesn’t understand that “I don’t want a foot massage” means they actually don’t want a foot massage, a smile can go a long way. Simply making eye contact and sharing a genuine smile as you pass someone in the hallway can break up the snowball effect of a bad morning. Make it a habit to be happy to see everyone and others will be happy to see you.

4. Celebrate successes

Sure, it’s great to recognize the professional accomplishments of a team member, but to get the whole team invested in and excited for the successes of someone outside of work demonstrates that you care for their personal well-being too. Anyone can give a pat on the back for a job well done at the office, but to be interested in the success of someone outside of work bridges the gap between professional and personal relationships. It also gives them the internal inspiration to continue bettering themselves and to celebrate your personal successes too

5. Root for the home team

The people around us are the most important tool we have at our disposal. The beautiful thing about life is that we all have goals and, though some may be the same, we all have different reasons why we want to achieve these goals. A common misconception is that “there isn’t enough to go around,” however, this is blatantly false. We are wired to compete for resources so that we can survive to produce offspring and keep our species strong. The resource-abundant world in which we live has made this wiring obsolete, yet it still can rear its head and dominate our thinking: “He didn’t deserve that promotion, I did!” If, instead of competing for superiority, we worked together to make each other better, we would tap into a resource we don’t have at our disposal if we decide to fly solo: a supportive teammate. Focus on achieving your goal, but if the opportunity arises to share information, resources, or connections with others, don’t hesitate to do so. This has the potential to establish a supportive relationship that can flourish even more in the spirit of mutual growth. Disclaimer: be sure you aren’t working against yourself; the goal is to be constantly working to better yourself and those around you. In addition to being wired to compete, human beings are also wired to reciprocate; an evolutionary trait that won’t become outdated anytime soon. By shifting the focus away from being better than those around you, you can use that energy to focus on bettering yourself and those around you, a focus that can pay exponential dividends in the long run.