The Dos And Don’ts Of Maintaining (And Boosting) Mask Morale At Work

Masks are now mandatory at your workplace and not everyone’s happy about it.

Regardless of where you stand on wearing a mask, the reality is that in many cases, you’re legally mandated to wear one in public, unless you’re eating or drinking, or face the consequences. It’s a minuscule disruption of the daily status quo and will have the same impact on someone’s ability to do their job as adding a new coat of paint to the office walls. Somehow, however, it has become a national talking point that has led to verbal altercations, assault, and even murder.

And murder has a tendency to lower morale.

As a leader, you have so much on your plate, and now employees are complaining about having to wear a mask while they work, while others are complaining about their coworkers who refuse to wear one.

What do you do? Here are some dos and don’ts for making sure the people in your organization are compliant while maintaining morale:

Do: Remember Human Behavior

Throughout all of history, when confronted with new ideas policies, or technology, people have a bad habit of resisting change.

You purchase new technology that’ll make their jobs easier: “I don’t want to learn this. I’m doing just fine with the technology I have.” You introduce a new policy that’ll boost morale: “That’s not the way we’ve always done it.” You hire new managers: “I’ve been here longer! They have no idea what they’re doing!” It seems like you can never win.

The goal here is to make them comfortable with the uncomfortable, and in this case, the uncomfortable is wearing a thin piece of cloth over their faces.

Don’t: Judge Or Allow Judgment Thinking

Right, wrong, good, bad, stupid, smart – it doesn’t matter how people judge the mask wearing policies. You’ll have people on all sides of the spectrum, which is a beautiful thing, but that’s not what’s important here. Focusing on people’s opinions on mask wearing and the effects of mask wearing are inconsequential to the results you are looking for.

Do: Emphasize Opportunity Thinking

Let’s just get this out of the way: mask-wearing is going to be a part of our culture for the foreseeable future, so the best option here is to just lean into it. Instead of offering our opinions based on what already is, it’s more engaging and productive to focus on how it’s an opportunity to build your brand, have fun, incorporate the mask into your work, or lean into the creativity of your coworkers. When we see something as an opportunity, there is no limit to its potential. When we see something as good, bad, etc., we create a closed-ended situation.

Don’t: Close Your Door To Complaints

Though judgment thinking isn’t as productive as opportunity thinking, it’s human nature to judge and focus on what’s wrong. If you close your door to complaints, this is a subconscious message that your door will be closed to ideas too. Open up a line of communication and guide the complainers and those who can’t stop thinking about how much this sucks away from their position toward action.

Do: Clearly Communicate That You’re On Their Side

Communicate the fact that you want them to be able to work to the best of their ability and be happy while they’re doing it. Set a hard line by saying something like, “There’s nothing I can do about mask-wearing, but I’m willing to help you find ways to make the most of this situation.” Now listen to them without responding, other than asking clarifying questions when necessary. Through the power of asking questions, guide them to the realization that this is an opportunity for them to creatively contribute to something they care about. If they have ideas, don’t shoot them down. Let them work the idea through, and if it isn’t a solid or actionable idea yet, give them the option to work it out and come back to you. The important thing here is to make sure these people feel heard and that you’re not just smiling and nodding so they leave you alone.

Do: Lean Into The Talent Of Your People To Create A Shared Experience

If you must mask, mask in style. See if you can get the okay from higher-ups to allow a mask-designing contest, where your resident artists, comedians, or fashion designers can create a mask that’s fun, fabulous, fits with the culture, or all three. This creates a shared, collaborative experience that reminds everyone, “We’re in this together.”

Don’t Cancel, Question

If everyone had the same beliefs and the same things made everyone happy, what would the world look like?

It would decidedly not look anything like today’s world — in fact, I would argue that if everyone shared the same perspective, this planet would be painfully boring. No diversity of thought means the first idea would always be the best idea, which, without any form of challenge from others, could actually end up being the idea that kills everyone.

Nowadays, with everyone being so connected through the internet and social media, we have an opportunity to explore the incredibly diverse perspectives of people across the globe. Yet, it seems that whenever someone shares their ideology, those with other ideologies instinctively attack.

I’m guilty of it too.

From comedians making insensitive jokes, to far-right purists, to Black Lives Matter activists, to opinionated lesbian feminists, there is something to learn from each of these ideologies, but the moment we say “I disagree,” we miss out on the opportunity to make a connection. Each of these people experienced their own unique upbringing and have reasons for why they behave the way they do, but our basic human nature requires us to be social and work together with the group.

The way we’re nurtured drives us away from our human nature.

It’s in our nature to explore, try new things, and work together, but we’re conditioned to stay in our lanes, hold steadfast beliefs, and value individuality. It’s like our school system taught us how to be less human.

When I see an opinion that is unlike my own, I ask, “Why?” The other person must have a reason for why they see the world differently, so instead of insulting, disparaging, or ignoring them, I’m more interested in seeing from their point of view. At worst, learning from those who don’t believe like me will expand my worldview and help me build a stronger argument in favor of my ideology. In fact, one of the best ways to make our point is to be able to argue effectively from the opposite perspective. At the very least, it will put us on similar footing, which gives us a starting point upon which we can all agree.

For example, freedom of speech is a value held dearly by most Americans, from BLM protesters to right wing militias. But when BLM protesters are being arrested, gassed, and beaten by law enforcement for exercising their right to free speech, the “Don’t Tread On Me” folks are nowhere to be found. Freedom of speech doesn’t just refer to the opinions you agree with. Perhaps, with a shared agreement that all speech much be protected, these ideologically opposed groups can come together and start a dialogue with one another.

If everyone had the same beliefs, the world would have far less dialogue and way more monologue. We learn way more when we listen to others than when we parrot our own opinions, so if you disagree with this post, feel free to contact me and ask, “Why?” because I’d love to hear your perspective too.

Create Your New Normal

The status quo has already been disrupted, so now is the PERFECT time to disrupt YOUR status quo too.

“Crazy times we’re living in.”

At any point in human history, people have uttered those words, but now, that statement seems more real than ever. As news reports continue to pile on the negativity, managers demand increased production from their people, and everyone else has to figure out how to work within the new normal presented by the coronavirus, I have some good news:
This is going to make the world a better place.
More specifically:
This is going to make your world a better place.

Though it may not seem like it at the moment, it’s how we deal with the uncertainty of a crisis like this that defines who we are and what we can accomplish.
During a life-disrupting event such as this, we need each other more than ever. Now is the time to connect with that difficult coworker and offer assistance or support if he or she needs it. Now is the time to reach out to your employees to see if they have any ideas to improve the quality of their work and the quality of the culture in the workplace. Now is the time to reach out to your customers, clients, and communities to learn how you can offer your services to ease some of the burden on their everyday lives. Now is the time to have that conversation with your spouse, children, parents, or friends telling them that you care about them, sharing your gratitude with them, or simply letting them know that you’re there.

Though the media is promoting social distancing, the last thing we can afford to be is socially distant from others. Sure, keep physically distant where you can, but remember that what you do matters in the lives of others.
In a time like this, sometimes remembering that is exactly what you need to put a smile on your face, and more importantly, on the face of someone else.
Though we don’t have control over what’s going on in the world, we do have control over how we respond. Let’s use this as an opportunity to create a new and improved normal; a normal that is more human and less transactional.
A normal where we collaborate to create a better world, better communities, and better workplaces.
This disruption of the status quo is an opportunity for each of us to disrupt our own status quo with something new and positive.
What’s one thing you can do today?

4 Reasons Why The Office Clown Is Important To The Workplace

In school, I took more than my fair share of trips to detention and, as a result, received a fair share of admonishment from my parents after coming home with notes from teachers.

“You don’t want to be the class clown, do you?”

“You don’t need to talk out in class – you have a D in math.”

“Stop trying to be funny all the time. It’s not going to get you anywhere”

They also used to tell me that I couldn’t possibly make a living playing video games while 176 gamers are out there mashing buttons for six figure salaries (esportsearnings.com).

Now that I’ve fully embraced my role as class clown, I’m here to spread the good news: if you’re the class clown, KEEP GOING.

And if you’re a manager who has a class clown on your hands, LEAN INTO IT.

I’m not saying to head to your local open mic and try your hand at stand-up comedy (unless you really want to), but I am saying that there are benefits to being the class clown in the workplace. Whether you’re the class clown or you’re in a leadership position and trying to figure out what to do about the class clown in your workplace, lean into the laughs. Don’t worry, there are ways to utilize it as a tool to improve your culture. According to a study reported in The International Journal of Humor Research, office jokers were considered invaluable team members by coworkers and managers. Here are 4 reasons why:

1. They provide stress relief

Have you ever had a stressful day at work where it seemed like everything was going wrong when suddenly, a beautiful angel came swooping into your office and made you laugh so hard you forgot you were having a terrible day? Sometimes, it’s just what the doctor ordered, and stifling your resident joker’s ability to do this can be harmful for office morale. A quick shot of dopamine in the form of a joke making light of the day can offset some of the demoralizing effects of stress and give us a jolt of perspective.

2. They’re integral in building a strong culture

So you say you want to attract and retain the best and brightest applicants. In various surveys and polls, millennials would rather work somewhere where their work carries meaning and allows room for creativity over a company that just pays well. In a world where companies are competing with, not only their competitors down the street, but on the other side of the country to hire the best talent, culture plays a vital role. If potential hires can see that you not only allow your people to showcase their creativity and humor, but you embrace it, they’re more likely to be excited about your potential partnership. As an added bonus, office jokers naturally put fun twists into stories about the company, thus playing a key role in keeping the corporate history alive.

3. They question authority without subverting it

As a manager, life becomes easier when you give someone a task and they respond, “Yes, right away!” But sometimes, believe it or not, your employees may have a better idea for how things could be done since they have a different perspective of their jobs than you. For many managers, the thought of employees not being subservient to every request and demand can be scary, but fear not, because questions can often bring better answers and ideas than your people blindly nodding along with everything you say. You don’t want blatant insubordination, but there’s a difference between that and your office joker poking holes in the legitimacy of your commands. Along with this openness, you must be vigilant about being open to new ideas. If you’re going to be open to your authority being questioned, you better make it clear that:

  • those who question you damn sure better have a new idea that improves upon yours
  • you have a forum for employees and coworkers to come to you with ideas and you LISTEN and try to improve upon them when necessary

otherwise, people will have trouble taking you seriously.

4. They push boundaries

Bringing humor into a professional setting carries with it many risks, but in today’s world of rapid and continuous expansion, taking risks is one of the most important actions for keeping your organization ahead of the curve. When you embrace office jokers, especially when you’re comfortable with their challenges, this signals to the rest of the office that you’ve got an open mind when they try new things, which is a natural human tendency. With risks come failure, which is where your leadership is most important. When your people fall short with their new ideas, it’s up to you to help them discover new ways to course correct by utilizing objective facts – not subjective emotions –  from which they can learn. Human beings learn more from messing up than from everything always going to plan. Allowing the office joker more freedom in itself is a risk, but if the strategy initially doesn’t work out, it gives you the wisdom to respond in a new way, which communicates the important act of showing, not telling. By course correcting yourself, you serve as an example for how your people should respond when their ideas don’t work. After all, this is a team effort – no matter if your role is manager, clown, or both.

Micromanaging? That’s SOOOOO Industrial Revolution

When I step outside in my Victorian era tailcoat, vest, and top hat, I tend to get some concerned looks, but it’s when I take a leisurely ride through the park on my comically lopsided penny-farthing that I end up on a lot of Instagram stories. Why?

I look like an idiot.

If my roommates’ parents were to take a steam-powered locomotive from San Francisco to visit Cleveland, I’d be perplexed. Doing that instead of taking a plane would be like Frodo taking the One Ring to Mordor on foot… rather than just using GIANT EAGLES. Seriously – Gandalf had giant freaking eagles at his disposal. The quest to save Middle Earth from destruction could’ve been over in days!!! Why would you take such an outdated, antiquated method of transportation when there are GIANTE FREAKING EAGLES called AIRPLANES!? You could even take Amtrak, make a stop at every single goddamned town, and still be more efficient in your travel.

It doesn’t make sense to rely on 19th century practices when there are so many better ways to do things, does it? So why do many of today’s creatively stifling management practices run on 19thcentury thinking?

With the dawn of factory work, companies relied on measurement and monitoring in order to control thousands of workers. According to the book Alive at Work: The Neuroscience of Helping Your People Love What They Do, managers created policies that stifled employees’ natural desires to explore and try new things so that they would focus on narrow tasks. This system was crucial to production and reliability, but it hampered self-expression, the ability to experiment and learn, and withered away their connection to the final product, thus eliminating meaning and engagement from work.

Now, we live in a world that’s evolving at an unprecedented rate where thinking outside of the box, taking risks, and innovation are key qualities that employees need… but the old industrial management practices are still entrenched in most workplaces.

Employees are unable to leverage their unique skills. They’re shoehorned into a system that creates stress, fear, and encourages office politics so that there are constant missed opportunities for collaboration, breakdowns in communication, and a rampant lack of meaning.

The Industrial Revolution discovered new ways to innovate technology so that people could work more efficiently, but if factories were still relying on the same machinery from 150 years ago, they’d actually be hurting their efficiency.

Most workplaces are still relying on the same management practices from 150 years ago, yet little effort has been made to change this entrenched system. Time continues to pass and we’re heading into a new, automation revolution. IT’S TIME FOR CHANGE!

There are workplaces out there that engage their people in ways that gives them the freedom to explore, take risks, make mistakes, and learn from those mistakes. This makes their teams much more innovative and their people much more fulfilled by their work, thus creating the production that Victorian era managers were looking for without the sacrifices to their employees’ humanity. These workplaces, however, are few and far between…

If advancing our technology allowed mankind to take such a giant leap forward during the Industrial Revolution, imagine how big of a leap mankind would take by advancing how we treat other people – you know, the ones who use and innovate the technology. Giving humans the opportunity to take advantage of the biological need to explore our creativity at work is our GIANT FREAKING EAGLE; let’s work together and USE IT!

Think About It:

Do you work better when you’re free to be creative or when you’re micromanaged and every part of your work is monitored?

Think of a time you were able to think outside of the box on a project: how did it engage you? How did it make you feel? Were you able to come up with solution ideas more quickly?

If you’re a leader, how can you communicate to your people that it’s okay to stretch themselves creatively and take risks? If you had just a little more creative freedom with your work, what would you do differently?

How can you spread this shift in workplace thinking at your job?

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Humor and Grief: Putting the ‘FUN’ in Funerals

When a close relative of yours gets murdered, it shakes the foundation of your existence; it can send you on a downward spiral of depression, dependency, and regret. One of the toughest moments of my life was learning of the passing of my aunt, Kristie, at the hands of her own daughter – my cousin Taylor. I was lying in bed around 7 AM after a late night of shock and questioning reality – we had already known Kristie had been killed, but when we went to bed, we didn’t know the culprit – when my dad burst into my room with hate in his voice, declaring, “Taylor did it.”

My first thought was, “Christmas is going to be awkward this year.” I stopped myself from laughing: “This isn’t the time to make jokes.” The next few weeks were miserable – every day we learned more and more gruesome details about the murder. If you were to drive by our house, it would’ve been the one with the black cloud hovering above it. You always hear people say things like, “That kind of stuff happens on the news, it doesn’t happen to us,” so none of us really knew how to cope. We spend a lot of time together, consoling and comforting one another. In college at the time, I confronted my vulnerability by skipping two straight weeks of class – the only percentage I got was the .09 I blew into a breathalyzer. Needless to say, none of the family could find a way out of the black hole we were stuck in… until the funeral. That’s when I finally gave in to the humor of the whole situation.

During the eulogy, the minister said, “This is a celebration of life!” I don’t know about you, but when I hear the word “celebration,” I think “party,” and not one person was partying. Besides, if you were to invite me to a party, then inform me it’s at a church, everyone would be crying, and the DJ would be bagpipes, I’d politely decline. And one more thing: he called it a “celebration of life…” with a dead body in the middle of the room – you couldn’t get more contradictory. That’s like having an open bar at a sobriety party. I had to laugh – and the moment I did, it was like a weight was lifted off of my chest. I began to notice even more incongruities: the first three letters in ‘funeral’ are ‘F-U-N,’ Kristie found joy in the happiness of others and, ironically enough, EVERYONE THERE WAS CRYING, and a stranger no one there had ever met sobbed uncontrollably into the microphone for five minutes, blubbering on about how he wished more people had known Kristie, while we wondered who the hell knew who that guy was.

In the face of tragedy was the moment I realized the power laughter has over our fears, stress, and sadness. But it shouldn’t come as such a shock: science has known this for some time now

A study from the University of Berkeley, bereaved widows and widowers able to laugh about their loss were observed to be happier, better equipped to deal with distress, and better socially adapted.

A study done at Kent State and reported in the American Journal of Hospice and Palliative Care revealed that humor was present in 85 percent of 132 observed nurse based visits. Amazingly, they found that 70 percent of the humor was initiated by the patient.

Humor provides us with relief, not by washing away bad feelings, but by activating them, along with positive ones, so that we can enjoy a complex emotional experience. Tragic circumstances are an effective breeding ground for humor because they provide the same release as horror movies, allowing the participants to confront their emotions head-on.       –Scott Weems (author of Ha! The Science of When We Laugh and Why)

How have you used humor in the face of tragedy? How have you helped others experiencing tragedy, trauma, or even just a bad day smile?

Each of us has had a “Christmas is going to be awkward this year,” lean into it and let yourself laugh.

 

How a Workplace Taboo Can Increase Employee Engagement and Productivity

“This is not the time nor the place to laugh.” “Why are you laughing when you should be working?” “Work is work. You’ll have time to play when you’re done.”

These should sound familiar to many of us, especially coming from the mouths of our managers and executives as a hearty guffaw is stifled before it can breathe life into the otherwise routine, stressful, and mundane workday.

Comedy and productivity are two things you probably don’t associate with one another, but believe it or not, the evidence is overwhelming:

Comedy (humor, to be more precise) in the workplace increases productivity, counteracts stress, builds trust, strengthens relationships, improves performance, builds leadership skills, engages employees, reduces sick days, enhances learning and memory, provides needed perspective in the face of failure, opens lines of communication, attracts great people, drives creativity, strengthens confidence, and transforms workplace culture into one centered around the well-being of others, making work meaningful, and a breeding ground for happiness.

So sure, make your work environment “humor free,” but eliminating light-heartedness from work is no laughing matter.

We have been entrenched in a culture of work focused on appeasing shareholders, reaching quotas, and meeting deadlines for as long as the humans on this planet have been alive – and even longer than that – so the “work-is-work” mentality is ingrained in our DNA. It’s no wonder a majority of workplaces don’t place very high value on the power of laughter – they have no idea of the benefits. It’s not like we learn about the numerous benefits of humor in the workplace, in college, or even at work trainings, so what I’m writing here might be news to you.

And that’s okay… but now, it’s time to do something.

Now, we’re entering an age where information is readily available at the click of a button, and study after study, poll after poll, and case after case show that positive laughter in the workplace is transformative. Now, we can find companies who have instituted humor programs, see the positive results, and figure out what works for our company. Now, we can finally feel great about letting loose and laughing a little, because even though our bosses don’t seem to value humor at work… well actually… they do:

  • A survey of 730 CEOs by Hodge Cronin and Associates found that 98% would rather hire someone with a good sense of humor than someone with a more serious demeanor.
  • 91% of executives in a Robert Hath International survey agreed that humor is important for career advancement, while 84% believe that people with a good sense of humor do a better job than their counterparts.

There are far too many positive side effects to continue to list, so I’ll let the following articles, books, and studies do the talking.

https://hbr.org/2018/11/the-benefits-of-laughing-in-the-office

https://hbr.org/2014/05/leading-with-humor

https://wol.iza.org/articles/are-happy-workers-more-productive/long

http://mentalfloss.com/article/564511/laughter-at-work-can-boost-productivity

https://www.marketwatch.com/story/laughing-at-work-can-actually-make-people-take-your-career-more-seriously-2018-11-20

http://www.hbs.edu/faculty/Publication%20Files/Bitterly%20Brooks%20Schweitzer%20JPSP%202016_54efbab5-2561-4408-b008-38d958e0ad50.pdf

http://apps.prsa.org/Intelligence/Tactics/Articles/view/11933/1143/Play_at_Work_Increasing_Communication_and_Producti#.XKG6dutKjOS

Improv:http://time.com/4357241/improv-lessons-success/

TED Talk: https://www.youtube.com/watch?v=6iFCm5ZokBI

Ha! The Science of When We Laugh and Why – Scott Weems

The Humor Advantage: Why Some Businesses Are Laughing All the Way To the Bank – Michael Kerr

Work Rules!: Insights From Inside Google That Will Transform How You Live and Lead – Laszlo Bock

What are some ways you can infuse humor into your work?

Work isn’t the time or place to laugh, eh? Knowing what we know now, that’s damn funny.

Enough Fighting! The Solution: Start From Common Ground

It seems like nowadays, there’s constant conflict with no end in sight between groups with opposing ideologies. “I’m right, you’re wrong” conversations based on judgment have overshadowed actual conversations focused on solutions, and enough is enough!
Instead of telling all of you fierce Democratic debaters and Republican retaliators that you’re wrong for your behavior, I’m here to present a solution.
In order to get anything done, it’s important to begin from a common origin – common ground, if you will – and the common ground is an issue I think we can all agree on: ambrosia salads need to be banished.
Forgotten.
Exiled to the annals of history.
And then those annals need to be burned.
If you disagree, you’re what’s wrong with the world today.

Thanksgiving is coming up, and for some reason, we all have a distant relative who decides it’s a great idea to bring a bowl of fruit, marshmallows, and some sort of creamy, disgusting, dairy-based mixture to keep the party going.
This is why you’re a distant relative, Aunt Patty!
Really, have you ever been to a holiday potluck and thought, “Thank god someone brought the ambrosia!”? You haven’t!
It’s one of those foods that’s there, but you only take one tiny scoop so as not to hurt anyone’s feelings.
Then people act surprised when there’s so much left over, and they try to pawn it off on everyone else.
“Take some home! There’s so much left over!”
There’s a reason: it looks like the after photo of what happens in a garbage disposal!

First of all, the name sounds like a skin condition – “Stop scratching! You’re making your ambrosia worse!” – but is actually more arrogant in origin.
It references the food of the Greek gods.
Point me to the immortal being who orders the ambrosia, because Zeus ain’t standing for that shit.
Your ass is banished from Mount Olympus!

Ambrosia salad is what you make when you’re broke and all you have left is Del Monte fruit cocktail, Cool Whip, marshmallows, and the pecans you found in the back of the cupboard from last year’s Thanksgiving.
If I were starving to death and you offered me ambrosia, I’d take a heaping spoonful of death.
How this dish keeps appearing on tables at holiday gatherings is beyond me.
When my mom makes sweet potatoes, people ask her to make it again the next year.
When someone makes ambrosia salad, people ask them to never come back:
“Maybe go spend next year with the other side of the family.”
But alas, they’re back, and with a fresh bowl of vomit, completely ignoring the explicit context clue that no one even touched their heaping bowl of why white people need to check themselves last year.
Yet, there they are.
“Guess what I broooooought! Everyone’s favorite!”
This needs to end.
Now.
Democrats!
Republicans!
Heed my words: ambrosia salads need banned, and that’s something you can all reach across the aisle about.
If President Trump tweeted his disdain for the dish, it would be his most liked and least controversial tweet EVER.

I’m not saying that banning ambrosia salad is going to unite all sides on all issues, but starting from common ground and working towards solving other, more controversial issues is much more productive than starting from dissenting points of view.
If we admit that we share a perspective with even our most fervent of detractors, the stereotypes that come to mind when we think of our rivals dissipate, and we see the human behind the label.
Unless the human likes ambrosia salad, in which case I hope they get struck by lightning. Twice for good measure. Because Zeus ain’t standing for that shit.

People Are Good, But We Can Do Better

After a pretty rough week in terms of current events last week, wouldn’t it be nice to have full confidence and trust in other people to help make the world a better place?

Lately, there seems to be a growing distrust of others, especially those who are unlike us, and that’s not a world I’m comfortable living in, because it goes against our human nature.
Here’s the thing: all people are born good, so it’s our natural state of being.
The fact that we’re all inherently good is the reason we’re at the top of the food chain: we’ve come together as a species to build a system of trust and a society, and the only way we could conceivably do this is by working together. Humans are better when we have strong social ties, since teamwork is the evolutionary trait that has allowed us to rule the planet.
The way I’ve been seeing people treat one another is getting away from that and it worries me.

Once we’re born, our culture, loved ones, and education condition us and we start to lose our innate tendency to help others in lieu of developing behaviors centered around how right and righteous we are, while proving wrong those who don’t believe and act the same as us.
I want to live in a world where we focus on helping each other build better people and communities, but that’s tough to do when we’re distracted by the forces dividing us.

How do we build that world?
What if learning to work together was a part of our childhood conditioning?
I don’t mean sharing blocks and not pulling each other’s hair in preschool, I mean learning how to come together, no matter our backgrounds or if we even agree with one another, and fix problems with a focus on how each of us can help.
What if school curriculum was centered around learning about one another, learning how to communicate and have empathy, and learning how to best combine our backgrounds, skills, and knowledge to create something? What if, instead of ranking students based off of scores representing their own individual knowledge, we develop a system where the goal is for students to come together to make each other better in pursuit of a goal, say a class project, a community service, or just helping one another score better? If this was part of our upbringing – how we were conditioned – how would we, as adults, behave differently when we come across someone who isn’t like us? Would we be resistant and fearful, or excited and hopeful?
If we’re conditioned to want to help each other be better, how different would the news look? Would they be focused on human progress or the events tearing us apart?

The world I want to live in is one where people come together to understand one another so that we can learn to build better communities.
My question to you: how can you help make this world a reality?

Comedy Creates Connection

Comedy: it’s more than just making people laugh – there are real life lessons that can be learned, and I just learned an important one this past weekend that I felt compelled to share: it doesn’t matter how funny you are, if you don’t make a connection with your audience (your customers), they can’t be invested in you.

I learned this the hard (fun) way this past weekend.

Last Friday and Saturday, I was hosting a comedy show featuring a musical comedian at a comedy club in Akron. As the host, it’s my job to set the tone for the show, so I had spent the week at open mics both working on my material and riffing with audiences. Then Friday night came around… I was instructed by the club owner to promote upcoming shows, so that’s how I kicked off the show.
“Give it up for yourselves for coming out!”
They cheer.
“Now, coming up next week is Jim Florentine from VH1’s That Metal Show! The following week is Dave Landau who has been a special guest on The Bob and Tom Show! Anyone here listed to Bob and Tom?”
Crickets.
“Well you should. They’re hilarious.”
Crickets.
Side note: I don’t even listen to Bob and Tom.
That was me trying to force a connection, but still not listening to the crowd. That’s not how you connect with people.
Now what? Do I stand up here and keep trying crowd work? I’m 0 for 1, that can only mean it’s going to get worse. I know! I’ll perform my set for them.
Before the show I went through all of my jokes and decided on the ones that would tie into the narrative of humans being too comfortable with the status quo to make meaningful change. For example, we call a peanut a nut when it’s actually a legume, Gettysburg will never be a progressive town because they can’t stop reminiscing over the glory days – you know, The Civil War – and the Cleveland Indians calling themselves Indians when their logo is clearly Native American – two distinct races.
It turns out the audience wasn’t there to laugh at thought-provoking humor. The headlining comedian used crude acoustic parodies of well-known songs, including Christmas carols, and the audience ate it up. I couldn’t believe it! What was I doing wrong??
“But I do smart comedy!” I reasoned to myself, “I challenge the status quo!”
If you went to see Bruce Springsteen in concert, but a world yo-yo champion was his opening act, you’d be like, “I’m not here to see this guy walk the dog, I want to hear about the glory days.”
So sure, I got some laughs, including one big laugh at my Indians joke (appropriate since the team was in the playoffs at the time), but I never fully connected with the people in the room, and it was a little disheartening to begin the show on a dud.

I approached one of the other, more experienced comedians for pointers on how to more effectively open a show and get the audience riled up.
“Ask if anyone has a Birthday or anniversary and comment on that… and listen for the blender at the bar. Someone always orders a frozen margarita during the opening act. Commenting on that always gets a laugh.”
Noted.
Back on stage again: “Anyone celebrating anything?”
No one. Oh, great. Time to go into my routine – surely the first audience just didn’t get it and the second audience would be much better.
Nope.
Again, I got some laughs, but I was missing that ever-important connection… then the blender went off.
“If anyone needs a root canal, they’re doing them for cheap at the bar.”
Everyone laughed!
“This place has it all: comedy, cocktails, and clean teeth!”
Another laugh.
This was it! Time to ride the momentum train into the rest of my set!
“Did you realize human beings are the only animal to drink the milk of another animal?”
Just as quickly as I got them back, I lost them again, and it deflated me. What was happening?
Lightbulb: I wasn’t listening to them! They came to hear jokes about balls, and here I am telling them about the potential of Gettysburg before the Civil War.
Connection begins when you listen, and I forgot this vital rule of human interaction because I was so focused on getting laughs, rather than working together with the room to create an experience.
The first show the next night got off to a promising start – there was a Birthday and it was at a front table full of women – perfect – they’re probably wasted and I can have some fun at their expense.
“Do any pre-gaming at the Red Fox next door?”
They didn’t, so I asked what they were drinking.
“Vodka cranberries!”
“Ah, the vodka cranberry: the vodka cranberry of cocktails.”
I’m not proud to admit that that got a much bigger laugh than I expected, but hey, a laugh’s a laugh, right?
“Pam’s drinking beer!” Another woman at the table chimed in.
“I like beer,” Pam added. The second she said that, the next few words slipped out of my mouth and into an abyss of silence:
“So does Brett Cavanaugh.”
I didn’t read the room… this was a conservative audience, and that could be construed as a liberal joke.
That wasn’t my intention at all, but it’s how the audience read the joke, and just like that, I lost them. The rest of the set went okay, but I never felt a true connection with the people in the room.

One more show, one more chance.
“Anyone celebrating anything?”
“17th anniversary!”
“17! Give em a round of applause, everyone!” Applause break.
“I can’t make it past two years, but I just got into a relationship. If I’m lucky, in 17 years we’ll be catching a show at this comedy club together too.”
That got a laugh – off to a good start. After some riffing that included the rest of the crowd, it was time to go into my set, which I updated to be a little more off-color.

“When I was a kid, I used to get picked on for my last name. I resisted it because no one wants to be known as the horny kid when they’re ten. It’s a hard reputation to shake off.”
Starting the set with this was the first step to audience connection – it’s what they wanted – but when I felt myself beginning to lose that connection, like when I began a new joke on the absurdities of Tinder, I listened and recreated that connection. “Anyone in here on Tinder?” No one made a sound.
“Next joke.” Everyone laughed, including me. That’s what a real connection feels like.
Although it wasn’t my best set, the key is that I maintained that connection and got some good laughs, keeping the audience invested all the way through my ten minutes of time onstage.
The headliner approached me after I got off stage, “Great set, man. This is going to be a good show.”
If you want to get what you want, you have to look at it from the other person’s perspective and ask yourself, “What is it they want?” first. It took me three shows to remember this, but once I did, it led to me performing the best 10 minutes of comedy in my life, opening up for a national headliner in front of 100 people the next night.

By investing our energy into seeing the world through the eyes of others, we create connection, and once that connection is created, others will be more invested in us.