How a Workplace Taboo Can Increase Employee Engagement and Productivity

“This is not the time nor the place to laugh.” “Why are you laughing when you should be working?” “Work is work. You’ll have time to play when you’re done.”

These should sound familiar to many of us, especially coming from the mouths of our managers and executives as a hearty guffaw is stifled before it can breathe life into the otherwise routine, stressful, and mundane workday.

Comedy and productivity are two things you probably don’t associate with one another, but believe it or not, the evidence is overwhelming:

Comedy (humor, to be more precise) in the workplace increases productivity, counteracts stress, builds trust, strengthens relationships, improves performance, builds leadership skills, engages employees, reduces sick days, enhances learning and memory, provides needed perspective in the face of failure, opens lines of communication, attracts great people, drives creativity, strengthens confidence, and transforms workplace culture into one centered around the well-being of others, making work meaningful, and a breeding ground for happiness.

So sure, make your work environment “humor free,” but eliminating light-heartedness from work is no laughing matter.

We have been entrenched in a culture of work focused on appeasing shareholders, reaching quotas, and meeting deadlines for as long as the humans on this planet have been alive – and even longer than that – so the “work-is-work” mentality is ingrained in our DNA. It’s no wonder a majority of workplaces don’t place very high value on the power of laughter – they have no idea of the benefits. It’s not like we learn about the numerous benefits of humor in the workplace, in college, or even at work trainings, so what I’m writing here might be news to you.

And that’s okay… but now, it’s time to do something.

Now, we’re entering an age where information is readily available at the click of a button, and study after study, poll after poll, and case after case show that positive laughter in the workplace is transformative. Now, we can find companies who have instituted humor programs, see the positive results, and figure out what works for our company. Now, we can finally feel great about letting loose and laughing a little, because even though our bosses don’t seem to value humor at work… well actually… they do:

  • A survey of 730 CEOs by Hodge Cronin and Associates found that 98% would rather hire someone with a good sense of humor than someone with a more serious demeanor.
  • 91% of executives in a Robert Hath International survey agreed that humor is important for career advancement, while 84% believe that people with a good sense of humor do a better job than their counterparts.

There are far too many positive side effects to continue to list, so I’ll let the following articles, books, and studies do the talking.

https://hbr.org/2018/11/the-benefits-of-laughing-in-the-office

https://hbr.org/2014/05/leading-with-humor

https://wol.iza.org/articles/are-happy-workers-more-productive/long

http://mentalfloss.com/article/564511/laughter-at-work-can-boost-productivity

https://www.marketwatch.com/story/laughing-at-work-can-actually-make-people-take-your-career-more-seriously-2018-11-20

http://www.hbs.edu/faculty/Publication%20Files/Bitterly%20Brooks%20Schweitzer%20JPSP%202016_54efbab5-2561-4408-b008-38d958e0ad50.pdf

http://apps.prsa.org/Intelligence/Tactics/Articles/view/11933/1143/Play_at_Work_Increasing_Communication_and_Producti#.XKG6dutKjOS

Improv:http://time.com/4357241/improv-lessons-success/

TED Talk: https://www.youtube.com/watch?v=6iFCm5ZokBI

Ha! The Science of When We Laugh and Why – Scott Weems

The Humor Advantage: Why Some Businesses Are Laughing All the Way To the Bank – Michael Kerr

Work Rules!: Insights From Inside Google That Will Transform How You Live and Lead – Laszlo Bock

What are some ways you can infuse humor into your work?

Work isn’t the time or place to laugh, eh? Knowing what we know now, that’s damn funny.

Rejection is Feedback and Feedback is an Opportunity

“[We are] going to rescind our request to have you speak to [us].”
I stared blankly at the text of the email, mouth agape.
“This has never happened to me,” I thought aloud. “What did I do?”
I kept reading.
“Eight members of our chapter were in attendance and all were offended by your presentation,” the email continued.
“Offended? I was trying to make you laugh!” My fight-or-flight response had kicked in, but before I found myself going off on a tangent, I decided to continue reading to learn more.
“Specifically, you told a ‘dick’ joke.”
Ah… that’s fair. Using my character, Perspective Detective Dick Ransom’s first name strategically for laughs is admittedly juvenile, but it’s something that people remember. The premise of the bit is based around the fact that when we blame the circumstances or other people when we fall short of our goals, so we should “become a Dick” because “we all have a little Dick inside of us.”

Later in the email, he writes “I won’t comment on the rest of your presentation.” This is what hurt me most, not because they didn’t enjoy my presentation, but because once the Dick joke was on the table, they missed out on the message of the rest of the presentation.

That’s on me.

My talks aren’t your standard HR presentation because the current business climate is mired in complacency, so I take some risks – some pay off and some don’t, which I live with. The key, though is to analyze where I am and ask, “Is where I am better than where I was before this?” To get a more accurate answer, it’s vital to consider all feedback from other perspectives. I only have one way of looking at my reality – my own – so I admittedly have a bit of a bias. However, when other people say to me, “We were offended by your presentation,” that’s a sign that, instead of resisting their POV and getting hostile, I have an opportunity to consider another perspective.

I can’t possibly follow through on all feedback given to me, but I can at least listen, appreciate the fact that someone is willing to take a risk to even give me the feedback, and consider what to do next. My aim is to always improve in some way after every presentation I give, and in order to do that, it’s important to listen. This is as true for me as it is for all of you – even if no one approaches you and says, “Hey, here’s my feedback,” if you listen to the world around you by
-evaluating where you are vs. where you want to be
-paying close attention to the nonverbal clues of others
-considering the perspectives of those who do offer explicit feedback
you’ll learn more than you ever would simply looking through your own eyes.

Though another group approached me after the presentation about speaking at one of their upcoming meetings because they enjoyed the presentation and felt motivated (proof that multiple people can see the exact same thing but get something completely different out of it), my aim is to leave everyone feeling better when they see one of my talks. I don’t expect everyone to leap out of their seats and change the world when they leave, but at the very least, I want people to have laughed and felt good. To have not been able to do that for one group leaves me in a state of self-examination where I realize that “I too have a little Detective Dick in me,” now it’s up to me to figure out how I can do better next time, and it’s all thanks to feedback.

“Rejection is just feedback designed to show you how to be better.”

What’s Your Work Experience?

When you’re filling out a job application or updating your resumé, this is a question you have to consider. Your response is probably a list of previous jobs and brief descriptions that you think make you sound way better than how you would describe those jobs to a friend. Great. Now your prospective employer knows the version of your story you want them to know:

  • Provided quality customer service to customers
  • Accurately calculated ROIs for new company initiatives
  • Efficiently mopped

Looking back, however, what’s more important is your real work experience, or your experience of work. Think of the last job you had, what was your experience? Was it focused on making money to provide for yourself and your family? Was it centered around meeting and working with cool people? Were you there to give back to the community or fulfill a passion? Was it a positive, negative, or just “eh” experience? Was it filled with stress, dealing with impossibly difficult people, and a lack of motivation? Or was it enjoyable, filled with supportive people, and an inspiring, engaging environment? When we think of an experience, we think of something that happens to us or around us, when in reality, our experience is something we create for ourselves based on our perspective. If you work for an accounting firm because of the benefits, you’re going to have a different work experience than you would if you were there because you cared about your coworkers. Ask yourself, “What experience did I create for myself and others at work?” Then ask “How can I improve my current work experience, not only for myself, but for those around me too?”

One of my first days working at a restaurant in Cleveland, one of the people training me told me, “This place is bullshit. Get out while you can.” He was fired not too long after this and, according to him, the reason he was fired was, unsurprisingly, “some bullshit.” I have now worked there for over two years, but I know that if I were to spend it looking for “bullshit,” I’d find it and not enjoy the job like I have. Instead, I focus on providing guests and coworkers a fun, memorable experience by making my positive experience contagious. Though it isn’t my dream job, I have enjoyed every minute of it, all because of my conscious choice to mold my experience to make me and those around me better.

How can two people work at the same place and have two completely different experiences?

Imagine you’re a camera operator at a basketball game. You’re positioned along the baseline under the basket. On the opposite end of the court, a foul is called, resulting in boos from the home crowd and protests from the players. The TV broadcast then cuts to an instant replay from your camera’s angle to see what exactly happened, but because of where you were positioned, you didn’t get a clear shot of the incidental contact between players. However when the broadcast switches to another camera angle closer to the action, the foul becomes evident. Both cameras witnessed the same play, but each captured a different story.

The work experience you create is determined by what you choose to see. If you choose to see the “bullshit,” then it’s going to be tough to create a positive experience for yourself and the people you work with. If your focus is on creating a positive, rewarding experience, the “bullshit” will be harder to come by. What work experience did you create at your past jobs? What work experience are you creating for yourself at your current job? What kind of experience do you want to have? What can you do to change your experience into one that is enjoyable and fulfilling, but also supportive of those around you? Your call to action today is to assess your perspective of work, decide what type of experience you’d like to have, and take one step toward creating that experience for yourself.

Your experience depends on your camera angle, which determines your subsequent action, creating your result. I can’t imagine you wanting to be surrounded by “bullshit,” so create your work experience the way you want. The better your experience, the better the experience for those around you, and the better you perform.

The Myth of the Pursuit of Happiness

I’ve been thinking a lot about the Declaration of Independence lately, and what really grinds my gears is the misinterpretation of what Thomas Jefferson referred to as “the pursuit of happiness.” They key word there is “pursuit.” When we think of pursuit, we tend to picture a coyote strapping himself to the back of an ACME rocket and hurtling at hundreds of miles an hour into a solid painting of a desert backdrop. Have you ever read Shakespeare and thought, “This is supposed to be a classic, but I can’t understand a damn thing anyone is saying!”? 400 years ago, the English language wasn’t the same vernacular we use today, so there’s a bit of a barrier. If I were to go into a nursing home with a megaphone and tell everyone to get “turnt up,” any number of things could happen, but chances are, their version of “turnt up” has to do with adjusting the volume knob of the color television set. Believe it or not, the Declaration of Independence isn’t a big deal anymore, probably because things that are over 240 years old tend to go out of style. Like the powdered wig I wore on a blind date (Helpful hint: girls like updated wardrobes). “Pursuit” is one of those words that has multiple definitions and the emphasis has shifted from one definition to another over time. The definition of pursuit that Tom was referring to had nothing to do with chasing after something. He was referring more to definition number three instead of definitions number one or two on dictionary.com:

noun
1. the act of pursuing :
in pursuit of the fox.
2. an effort to secure or attain; quest:
the pursuit of happiness.
3. any occupation, pastime, or the like, in which a person is engaged regularly or customarily:
literary pursuits.

While, yes, we are trying to secure happiness, the pursuit of happiness in the Declaration of Independence refers more to the occupation or the creation of happiness. Where we misinterpret the meaning of “the pursuit of happiness” is in assuming that happiness is something that can be chased after and attained by completing a goal, having possessions, or seeing that the girl you’re going on a blind date with is also wearing a powdered wig. But what happens when these things are taken away? What happens when we don’t reach a goal? We lose out on that happiness. That’s not authentic happiness. Pursuing happiness is creating happiness from within. Even if we don’t complete our goals, get lots of money and possessions, or have a romantic relationship, we still maintain that joy inside of us because we’ve made the decision to create it for ourselves.

We’ve been conditioned by society to believe that we’ll “be happy when…” This pisses me off, which isn’t very happy of me, but this idea is wrong in two key ways. First things first: this statement is an admission to ourselves that we’re not happy now. Hypothetically, if you have the choice to be happy or not, what would you choose? Now realistically, if you have the choice to be happy or not, what would you choose? Here’s the thing: we have that choice. We make the decision to be happy. We may think that external events dictate whether we should be happy or not, but the decision comes from within. Yes, it is normal to feel emotions other than happiness, but when we make the decision to pursue (read: create) happiness now, bringing happiness to our experiences instead of trying to extract happiness from them becomes automatic. To exude happiness not only makes our experience of the world a much more positive one, it also enhances the experience of those around us. The other major flaw of the “I’ll be happy when…” premise is that once we achieve that goal, purchase that Maserati, or start dating the person we’ve been after, we begin wanting more. It’s human nature. Once we achieve that goal, we want to do more, once we buy that car, we want something else, and once we start dating, we grow, change, and start looking for more in the relationship. Therefore, we may feel “happiness” at first, but once we set our sights on something else, “we’ll be happy when…” again. It becomes an endless cycle and we keep chasing, and chasing, and chasing, and chasing, and…

Happiness is our natural state of being, but it’s hidden by layer upon layer of conditioning. Chasing after happiness is like those people we hear about in the news who sell priceless antiques worth millions at a garage sale to make a few bucks. We have all of the happiness we need inside of us already, but we distract ourselves by looking elsewhere to be happy. If we believe that pursuing happiness “out there” will actually bring us happiness, we’ve just signed our lives away to a fictitious concept and the thing we’re after becomes impossible to reach. We become Sisyphus and are stuck rolling a boulder up a hill for eternity. The purpose of life is to create for ourselves, not chase after something that is impossible to catch. Pursue happiness the way it is meant to be pursued: create it from within and get off the back of that ACME rocket – those things never work right anyway.