When you’re filling out a job application or updating your resumé, this is a question you have to consider. Your response is probably a list of previous jobs and brief descriptions that you think make you sound way better than how you would describe those jobs to a friend. Great. Now your prospective employer knows the version of your story you want them to know:
- Provided quality customer service to customers
- Accurately calculated ROIs for new company initiatives
- Efficiently mopped
Looking back, however, what’s more important is your real work experience, or your experience of work. Think of the last job you had, what was your experience? Was it focused on making money to provide for yourself and your family? Was it centered around meeting and working with cool people? Were you there to give back to the community or fulfill a passion? Was it a positive, negative, or just “eh” experience? Was it filled with stress, dealing with impossibly difficult people, and a lack of motivation? Or was it enjoyable, filled with supportive people, and an inspiring, engaging environment? When we think of an experience, we think of something that happens to us or around us, when in reality, our experience is something we create for ourselves based on our perspective. If you work for an accounting firm because of the benefits, you’re going to have a different work experience than you would if you were there because you cared about your coworkers. Ask yourself, “What experience did I create for myself and others at work?” Then ask “How can I improve my current work experience, not only for myself, but for those around me too?”
One of my first days working at a restaurant in Cleveland, one of the people training me told me, “This place is bullshit. Get out while you can.” He was fired not too long after this and, according to him, the reason he was fired was, unsurprisingly, “some bullshit.” I have now worked there for over two years, but I know that if I were to spend it looking for “bullshit,” I’d find it and not enjoy the job like I have. Instead, I focus on providing guests and coworkers a fun, memorable experience by making my positive experience contagious. Though it isn’t my dream job, I have enjoyed every minute of it, all because of my conscious choice to mold my experience to make me and those around me better.
How can two people work at the same place and have two completely different experiences?
Imagine you’re a camera operator at a basketball game. You’re positioned along the baseline under the basket. On the opposite end of the court, a foul is called, resulting in boos from the home crowd and protests from the players. The TV broadcast then cuts to an instant replay from your camera’s angle to see what exactly happened, but because of where you were positioned, you didn’t get a clear shot of the incidental contact between players. However when the broadcast switches to another camera angle closer to the action, the foul becomes evident. Both cameras witnessed the same play, but each captured a different story.
The work experience you create is determined by what you choose to see. If you choose to see the “bullshit,” then it’s going to be tough to create a positive experience for yourself and the people you work with. If your focus is on creating a positive, rewarding experience, the “bullshit” will be harder to come by. What work experience did you create at your past jobs? What work experience are you creating for yourself at your current job? What kind of experience do you want to have? What can you do to change your experience into one that is enjoyable and fulfilling, but also supportive of those around you? Your call to action today is to assess your perspective of work, decide what type of experience you’d like to have, and take one step toward creating that experience for yourself.
Your experience depends on your camera angle, which determines your subsequent action, creating your result. I can’t imagine you wanting to be surrounded by “bullshit,” so create your work experience the way you want. The better your experience, the better the experience for those around you, and the better you perform.