Micromanaging? That’s SOOOOO Industrial Revolution

When I step outside in my Victorian era tailcoat, vest, and top hat, I tend to get some concerned looks, but it’s when I take a leisurely ride through the park on my comically lopsided penny-farthing that I end up on a lot of Instagram stories. Why?

I look like an idiot.

If my roommates’ parents were to take a steam-powered locomotive from San Francisco to visit Cleveland, I’d be perplexed. Doing that instead of taking a plane would be like Frodo taking the One Ring to Mordor on foot… rather than just using GIANT EAGLES. Seriously – Gandalf had giant freaking eagles at his disposal. The quest to save Middle Earth from destruction could’ve been over in days!!! Why would you take such an outdated, antiquated method of transportation when there are GIANTE FREAKING EAGLES called AIRPLANES!? You could even take Amtrak, make a stop at every single goddamned town, and still be more efficient in your travel.

It doesn’t make sense to rely on 19th century practices when there are so many better ways to do things, does it? So why do many of today’s creatively stifling management practices run on 19thcentury thinking?

With the dawn of factory work, companies relied on measurement and monitoring in order to control thousands of workers. According to the book Alive at Work: The Neuroscience of Helping Your People Love What They Do, managers created policies that stifled employees’ natural desires to explore and try new things so that they would focus on narrow tasks. This system was crucial to production and reliability, but it hampered self-expression, the ability to experiment and learn, and withered away their connection to the final product, thus eliminating meaning and engagement from work.

Now, we live in a world that’s evolving at an unprecedented rate where thinking outside of the box, taking risks, and innovation are key qualities that employees need… but the old industrial management practices are still entrenched in most workplaces.

Employees are unable to leverage their unique skills. They’re shoehorned into a system that creates stress, fear, and encourages office politics so that there are constant missed opportunities for collaboration, breakdowns in communication, and a rampant lack of meaning.

The Industrial Revolution discovered new ways to innovate technology so that people could work more efficiently, but if factories were still relying on the same machinery from 150 years ago, they’d actually be hurting their efficiency.

Most workplaces are still relying on the same management practices from 150 years ago, yet little effort has been made to change this entrenched system. Time continues to pass and we’re heading into a new, automation revolution. IT’S TIME FOR CHANGE!

There are workplaces out there that engage their people in ways that gives them the freedom to explore, take risks, make mistakes, and learn from those mistakes. This makes their teams much more innovative and their people much more fulfilled by their work, thus creating the production that Victorian era managers were looking for without the sacrifices to their employees’ humanity. These workplaces, however, are few and far between…

If advancing our technology allowed mankind to take such a giant leap forward during the Industrial Revolution, imagine how big of a leap mankind would take by advancing how we treat other people – you know, the ones who use and innovate the technology. Giving humans the opportunity to take advantage of the biological need to explore our creativity at work is our GIANT FREAKING EAGLE; let’s work together and USE IT!

Think About It:

Do you work better when you’re free to be creative or when you’re micromanaged and every part of your work is monitored?

Think of a time you were able to think outside of the box on a project: how did it engage you? How did it make you feel? Were you able to come up with solution ideas more quickly?

If you’re a leader, how can you communicate to your people that it’s okay to stretch themselves creatively and take risks? If you had just a little more creative freedom with your work, what would you do differently?

How can you spread this shift in workplace thinking at your job?

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How a Workplace Taboo Can Increase Employee Engagement and Productivity

“This is not the time nor the place to laugh.” “Why are you laughing when you should be working?” “Work is work. You’ll have time to play when you’re done.”

These should sound familiar to many of us, especially coming from the mouths of our managers and executives as a hearty guffaw is stifled before it can breathe life into the otherwise routine, stressful, and mundane workday.

Comedy and productivity are two things you probably don’t associate with one another, but believe it or not, the evidence is overwhelming:

Comedy (humor, to be more precise) in the workplace increases productivity, counteracts stress, builds trust, strengthens relationships, improves performance, builds leadership skills, engages employees, reduces sick days, enhances learning and memory, provides needed perspective in the face of failure, opens lines of communication, attracts great people, drives creativity, strengthens confidence, and transforms workplace culture into one centered around the well-being of others, making work meaningful, and a breeding ground for happiness.

So sure, make your work environment “humor free,” but eliminating light-heartedness from work is no laughing matter.

We have been entrenched in a culture of work focused on appeasing shareholders, reaching quotas, and meeting deadlines for as long as the humans on this planet have been alive – and even longer than that – so the “work-is-work” mentality is ingrained in our DNA. It’s no wonder a majority of workplaces don’t place very high value on the power of laughter – they have no idea of the benefits. It’s not like we learn about the numerous benefits of humor in the workplace, in college, or even at work trainings, so what I’m writing here might be news to you.

And that’s okay… but now, it’s time to do something.

Now, we’re entering an age where information is readily available at the click of a button, and study after study, poll after poll, and case after case show that positive laughter in the workplace is transformative. Now, we can find companies who have instituted humor programs, see the positive results, and figure out what works for our company. Now, we can finally feel great about letting loose and laughing a little, because even though our bosses don’t seem to value humor at work… well actually… they do:

  • A survey of 730 CEOs by Hodge Cronin and Associates found that 98% would rather hire someone with a good sense of humor than someone with a more serious demeanor.
  • 91% of executives in a Robert Hath International survey agreed that humor is important for career advancement, while 84% believe that people with a good sense of humor do a better job than their counterparts.

There are far too many positive side effects to continue to list, so I’ll let the following articles, books, and studies do the talking.

https://hbr.org/2018/11/the-benefits-of-laughing-in-the-office

https://hbr.org/2014/05/leading-with-humor

https://wol.iza.org/articles/are-happy-workers-more-productive/long

http://mentalfloss.com/article/564511/laughter-at-work-can-boost-productivity

https://www.marketwatch.com/story/laughing-at-work-can-actually-make-people-take-your-career-more-seriously-2018-11-20

http://www.hbs.edu/faculty/Publication%20Files/Bitterly%20Brooks%20Schweitzer%20JPSP%202016_54efbab5-2561-4408-b008-38d958e0ad50.pdf

http://apps.prsa.org/Intelligence/Tactics/Articles/view/11933/1143/Play_at_Work_Increasing_Communication_and_Producti#.XKG6dutKjOS

Improv:http://time.com/4357241/improv-lessons-success/

TED Talk: https://www.youtube.com/watch?v=6iFCm5ZokBI

Ha! The Science of When We Laugh and Why – Scott Weems

The Humor Advantage: Why Some Businesses Are Laughing All the Way To the Bank – Michael Kerr

Work Rules!: Insights From Inside Google That Will Transform How You Live and Lead – Laszlo Bock

What are some ways you can infuse humor into your work?

Work isn’t the time or place to laugh, eh? Knowing what we know now, that’s damn funny.

What’s Your Work Experience?

When you’re filling out a job application or updating your resumé, this is a question you have to consider. Your response is probably a list of previous jobs and brief descriptions that you think make you sound way better than how you would describe those jobs to a friend. Great. Now your prospective employer knows the version of your story you want them to know:

  • Provided quality customer service to customers
  • Accurately calculated ROIs for new company initiatives
  • Efficiently mopped

Looking back, however, what’s more important is your real work experience, or your experience of work. Think of the last job you had, what was your experience? Was it focused on making money to provide for yourself and your family? Was it centered around meeting and working with cool people? Were you there to give back to the community or fulfill a passion? Was it a positive, negative, or just “eh” experience? Was it filled with stress, dealing with impossibly difficult people, and a lack of motivation? Or was it enjoyable, filled with supportive people, and an inspiring, engaging environment? When we think of an experience, we think of something that happens to us or around us, when in reality, our experience is something we create for ourselves based on our perspective. If you work for an accounting firm because of the benefits, you’re going to have a different work experience than you would if you were there because you cared about your coworkers. Ask yourself, “What experience did I create for myself and others at work?” Then ask “How can I improve my current work experience, not only for myself, but for those around me too?”

One of my first days working at a restaurant in Cleveland, one of the people training me told me, “This place is bullshit. Get out while you can.” He was fired not too long after this and, according to him, the reason he was fired was, unsurprisingly, “some bullshit.” I have now worked there for over two years, but I know that if I were to spend it looking for “bullshit,” I’d find it and not enjoy the job like I have. Instead, I focus on providing guests and coworkers a fun, memorable experience by making my positive experience contagious. Though it isn’t my dream job, I have enjoyed every minute of it, all because of my conscious choice to mold my experience to make me and those around me better.

How can two people work at the same place and have two completely different experiences?

Imagine you’re a camera operator at a basketball game. You’re positioned along the baseline under the basket. On the opposite end of the court, a foul is called, resulting in boos from the home crowd and protests from the players. The TV broadcast then cuts to an instant replay from your camera’s angle to see what exactly happened, but because of where you were positioned, you didn’t get a clear shot of the incidental contact between players. However when the broadcast switches to another camera angle closer to the action, the foul becomes evident. Both cameras witnessed the same play, but each captured a different story.

The work experience you create is determined by what you choose to see. If you choose to see the “bullshit,” then it’s going to be tough to create a positive experience for yourself and the people you work with. If your focus is on creating a positive, rewarding experience, the “bullshit” will be harder to come by. What work experience did you create at your past jobs? What work experience are you creating for yourself at your current job? What kind of experience do you want to have? What can you do to change your experience into one that is enjoyable and fulfilling, but also supportive of those around you? Your call to action today is to assess your perspective of work, decide what type of experience you’d like to have, and take one step toward creating that experience for yourself.

Your experience depends on your camera angle, which determines your subsequent action, creating your result. I can’t imagine you wanting to be surrounded by “bullshit,” so create your work experience the way you want. The better your experience, the better the experience for those around you, and the better you perform.